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Focusing on key areas will help you narrow down your search and find the right FMIS for your environmental services management organization.
By  Steve Saltzgiver

How do you determine the right fleet management technology for your environmental services management fleet? How do you find the one that will give you the data, tools, templates, reports, and options that you need without the headaches that will make your job more difficult?

The right fleet management system can make your job and your fleet a thousand times better and more efficient—or it could create complete chaos. To ensure that you get the right kind of system, you need to understand your options in the market, and then focus on the right considerations to narrow down your choices and help you secure the perfect system.

Your Options in the Market
Depending on fleet size and sophistication of your environmental services management organization and fleet operation, you will have a few different options in the fleet management system marketplace.

Telematics
Telematics tools often offer some fleet maintenance abilities that could function well for your environmental services management fleet—depending on its size and the information you need to have. Telematics maintenance systems offer IoT systems monitoring (engine alerts, automated side loader [ASL] cycles, etc.), driver behavior and monitoring (speeding, seatbelt use, etc.), Daily Vehicle Inspection Reports (DVIRs), and basic preventive maintenance features and are generally seen as a service log. If you are looking for more robust features, you will be left wanting more. Often, telematics companies will partner with fleet maintenance software to give you the best of both worlds.

Enterprise Asset Management (EAM)
Similar to ERPs, EAMs are used to manage and maintain a company’s physical assets throughout their lifecycle. It focuses primarily on assets, but does not generally include vehicles, tools, work orders, and so on.

Enterprise Resource Planning (ERP)
Your organization may already have an ERP in place that you might believe you could leverage. It is a centralized management system that allows companies like environmental services management organizations to monitor operations. Fleet management is typically an add-on feature for ERPs, and, therefore, has limited functionality. It is built by software engineers and product managers with no fleet management experience. This may work for smaller fleets but is unlikely to provide the needed features and abilities that a large fleet requires.

FMIS
This is your 360° view of your entire fleet, from trash to treasure (pun intended). Fleet management information systems (FMIS) or fleet management systems (FMS) are purpose-built ERP systems for fleet management that serve as the centralized asset management solution for all of your environmental services management vehicles, assets, equipment, and tools. You will get access to the most intricate and detailed vehicle and cost information, along with:
• Asset management
• Utilization management
• Maintenance management
• Fuel management
• Motor pool management
• Fuel site management
• Facilities management
• And more

If your fleet has 50+ assets, you have an appropriate budget, and you want a system that is purpose built for complete fleet management, you will want an FMIS for your fleet. Now you can start focusing on the key aspects that are most important to you and your fleet to help you drive success.

Business Requirement Matrix
To get started on the right foot, put together a business requirement matrix that includes a complete list of all the functionality you desire. This list can include the following.

Customization
What customization options are essential to the way your environmental services management logistics fleet works? Identify what kinds of customizations you need, want, and would be nice to have so you can easily pick out any deal-breakers in the market. Some examples to get you started include custom:
• Work orders and service requests
• Inspection forms
• Parts inventory status
• User capabilities, access, or preferences
• Reports and dashboards
• Navigation
• Workflows
• Notification alerts
• Communications (e-mail, SMS)
• Fields
• Application program integrations (API)
• And much more

Maybe you do not know what customizations you will need, and that is okay. At a minimum, make sure that the FMIS provider you choose is aware of your environmental services management team’s processes and workflows and have them show you that their software can fit in and enhance those processes and workflows.

Key Features
Your list should include the key features that are essential for keeping your environmental services management fleet moving smoothly. Here are a few of the most important and common features you should look out for:
• Integrations with other software
• Preventive maintenance
• Asset management
• Accident management
• Utilization management
• Maintenance management
• Fuel management
• Fuel sites management
• Facilities management
• Motor pool management
• Regulatory compliance
• Policy management
• Custom reporting, dashboards, and analytics

Expertise
How important is it to you that the fleet management system you use is actually built by fleet managers who understand your environmental services management industry? Would it be helpful if your FMIS employed fleet experts who can provide deep insights and ideas based on their years of hands-on fleet management experience?

Consider the level of expertise your FMIS provider can offer you and your team. This could be as simple as on-demand advisory to formalized consulting engagements. The FMIS provider’s advisory and consulting can make a massive difference in the level of success you experience, both in measurable return on investment and career advancement. Look at their executives and experts, their thought leadership, and support in the fleet space. Think about how important that is to you and add it to your business requirement matrix list.

Implementation Process
This is an interesting one as it swings both ways:
• FMIS provider: How much time and energy will it take to implement a new system? What support does the FMIS provider offer, and what does the timeline look like? Some providers say implementation can take as little as 45 days, and some as much as six months. Can they meet your timeline? Additionally, what onboarding and training options do they offer? Do they offer ongoing training, and training aimed at the different roles in your environmental services management fleet (technicians, parts, data analysts, etc.)? At the end of the day, you want to select a provider that will serve as a partner to you so the implementation will be as painless as possible.
• You and your team: Many times, it is not the FMIS that has failed the fleet, but the lack of training and commitment to ongoing learning that sabotages a fleet’s success. If you and your team are not willing to take the time to properly learn the system, ask questions, participate in training, and so on, your FMIS is always going to be a struggle, regardless of the option you choose. If you can commit to learning the system and having your team trained on it, then any choice you make will be a success.

Determine just how committed your fleet is to learning the new system as well as the implementation process and support that the provider offers as part of your list.

User Experience
Last, but not least, is user experience. As not every fleet professional is a tech-whiz at heart, finding an intuitive and user-friendly system could be essential to the success of your fleet.

Make sure you get a thorough demo of the product before deciding. Can you and/or your team easily find, access, update, customize, and change everything you need to without becoming frustrated?

The Right Information System
Building a business requirement matrix focused on these key areas will help you narrow down your search and find the right fleet management information system for your environmental services management organization—hopefully with minimal headaches.
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Fleet Management Hall of Famer Steve Saltzgiver has more than 45 years of fleet experience. Steve is recognized for his leadership skills and ability to transform under performing fleets. In addition to his role as a Senior Fleet Consultant at RTA, he has an abundance of fleet knowledge and experience and loves sharing it with the next generation of fleet leaders.​ He can be reached at [email protected] or .